Protect yourself online
The following information can help you protect your information when using our online services. While Limelight Bank maintains the highest level of security on our systems, we are not responsible for any breach of security that is beyond our control. The following are suggestions to help protect you online.
Online Banking Best Practices
- Do not share your login information with anyone else. If you think your information has been compromised, change your password immediately online and call us at 1-800-639-6015.
- Choose a hard-to-guess password by using random letters and numbers. Do not use words that can be found in a dictionary or information related to you, such as your name, address, birth date, etc.
- Disable auto-complete or similar features on any computer you use for online banking.
- Do not write down your password, unless you store it in a secure location, or reveal it to anyone.
- Change your password regularly.
- Remember to log out when you are finished banking online or are leaving the computer unattended.
- Avoid using unfamiliar computers to conduct any online banking, as they may be compromised.
- Keep your system and applications current with updates from vendor websites. For example, use Microsoft®’s Windows® Update feature and install any critical updates and service packs that are available.
- Use virus and spyware protection software and keep it updated to detect new threats.
- Use a software or hardware firewall to protect your computer from network intrusion.
- Make sure any wireless network to which you connect your computer is secure and requires data encryption.
- Do not download files, install software or open email attachments from unverified or unknown sources.
- Use a secure browser. Check that your browser is compliant with Secure Socket Layer (SSL) standards by looking for the small padlock at the bottom right of your browser window and a URL that begins with https (“s” for secure). This ensures your private information is scrambled to prevent unauthorized access.
- Be wary of phishing emails. These may appear to be from your bank but are really from criminals trying to lure you to a fake website to get your personal information. Never click on embedded links if you are suspicious; instead, type the URL directly into the browser or contact your bank to verify the authenticity of the email.
- Watch out for fraudulent websites. Always check to see that you have typed the correct website address for your bank before conducting your transaction. Beware of copycat websites that deliberately use a name very similar to that of a real financial institution in an effort to trick you into disclosing personal information.
- Beware of pop-ups. Watch out for sudden pop-up windows asking for personal information or warning of a virus. This is called “scareware” because it frightens people into providing information after you close the session. This is especially important when using a public or shared computer. You reduce this risk by logging off the online banking website (not just clicking the “X” in the corner of the browser) and exiting your browser. You may also consider clearing your disk and memory cache (methods vary for how to do this depending on browser type, but usually include adjusting your Internet options).
We believe you will be better protected from identity theft and online security risks if you are better informed and aware of the resources available to you.